Shipping policy
Shipping Policy
Standard Shipping:
- Amazon FBA: We utilize Amazon's Fulfillment by Amazon (FBA) service to ensure fast and reliable delivery. Orders fulfilled by Amazon are eligible for Amazon Prime benefits, including free two-day shipping for Prime members.
- Private Shipping: For orders not fulfilled by Amazon, we offer shipping through our trusted partner Knightsax Privateer ®️. This option ensures secure and timely delivery, with tracking information provided for every shipment.
Shipping Times:
- Amazon FBA: Orders fulfilled by Amazon are typically delivered within 2 business days for Prime members and 5-8 business days for non-Prime members.
- Private Shipping: Standard shipping times are 5-10 business days, depending on the destination. Expedited shipping options are available at an additional cost.
Shipping Costs:
- Amazon FBA: Free shipping for Prime members. Non-Prime members may incur standard shipping fees.
- Private Shipping: Shipping costs vary based on the size and weight of the order, as well as the shipping method selected. Detailed shipping costs will be calculated at checkout.
Returns and Exchanges:
- Amazon FBA: Returns and exchanges are handled through Amazon's customer service. Please refer to Amazon's return policy for more information.
- Private Shipping: Returns and exchanges are managed directly by Knightsax Privateer ®️. Please contact our customer service team for assistance with returns and exchanges.
Contact Information:
For any questions or concerns regarding shipping, please contact our customer service team at helpdesk@knightsax.com
or dial 581-990-0769